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[
      {
        "test_case_id": "TC001",
        "requirement": "Login functionality",
        "expected_result": "User should be able to log in successfully with valid credentials",
        "actual_result": "Login successful",
        "status": "Pass",
        "comments": "No issues found"
      },
      {
        "test_case_id": "TC002",
        "requirement": "Password reset",
        "expected_result": "User should receive a password reset link",
        "actual_result": "No email received",
        "status": "Fail",
        "comments": "Check email server configuration"
      },
      {
        "test_case_id": "TC003",
        "requirement": "AI Response to Common Queries",
        "expected_result": "AI should correctly answer frequently asked questions",
        "actual_result": "AI provides correct information 95% of the time",
        "status": "Pass",
        "comments": "Occasional mismatches, needs retraining"
      },
      {
        "test_case_id": "TC004",
        "requirement": "AI Response to Rare Queries",
        "expected_result": "AI should respond with fallback or escalate to human agent for rare queries",
        "actual_result": "AI fails to escalate for unknown queries",
        "status": "Fail",
        "comments": "Escalation logic needs improvement"
      },
      {
        "test_case_id": "TC005",
        "requirement": "Multilingual Support (French)",
        "expected_result": "AI should understand and respond in French",
        "actual_result": "AI responds with incomplete sentences in French",
        "status": "Fail",
        "comments": "Retrain model with more French data"
      },
      {
        "test_case_id": "TC006",
        "requirement": "Call recording retrieval",
        "expected_result": "Agent should be able to retrieve recorded calls easily",
        "actual_result": "Recordings not available for some calls",
        "status": "Fail",
        "comments": "Check recording server and database sync"
      },
      {
        "test_case_id": "TC007",
        "requirement": "Call transcription accuracy",
        "expected_result": "AI should transcribe calls with 98% accuracy",
        "actual_result": "Transcription accuracy is 90%",
        "status": "Fail",
        "comments": "Improve AI speech recognition model"
      },
      {
        "test_case_id": "TC008",
        "requirement": "Sentiment analysis detection",
        "expected_result": "AI should detect customer sentiment (positive/neutral/negative) in real-time",
        "actual_result": "Sentiment analysis is accurate for 85% of cases",
        "status": "Pass",
        "comments": "Improve for edge cases, e.g., sarcasm"
      },
      {
        "test_case_id": "TC009",
        "requirement": "Dynamic agent assistance",
        "expected_result": "AI should assist agent by suggesting relevant resources based on conversation",
        "actual_result": "AI suggests irrelevant resources",
        "status": "Fail",
        "comments": "Review training data for resource recommendations"
      },
      {
        "test_case_id": "TC010",
        "requirement": "Real-time language switching",
        "expected_result": "Agent and AI should switch languages seamlessly during calls",
        "actual_result": "AI fails to switch languages smoothly",
        "status": "Fail",
        "comments": "Bug with language model transition"
      },
      {
        "test_case_id": "TC011",
        "requirement": "Agent handoff from AI to human",
        "expected_result": "AI should handoff the conversation to a human agent when requested",
        "actual_result": "Handoff is delayed by 10 seconds",
        "status": "Fail",
        "comments": "Optimize handoff process"
      },
      {
        "test_case_id": "TC012",
        "requirement": "Call volume handling",
        "expected_result": "System should handle up to 1000 concurrent calls without degradation",
        "actual_result": "System starts to lag after 800 calls",
        "status": "Fail",
        "comments": "Improve system scalability"
      },
      {
        "test_case_id": "TC013",
        "requirement": "Noise detection during calls",
        "expected_result": "AI should filter background noise and provide clear audio for transcriptions",
        "actual_result": "Transcription affected by background noise",
        "status": "Fail",
        "comments": "Enhance noise filtering capabilities"
      },
      {
        "test_case_id": "TC014",
        "requirement": "Data security",
        "expected_result": "All data should be encrypted in transit and at rest",
        "actual_result": "Encryption verified",
        "status": "Pass",
        "comments": "No issues"
      },
      {
        "test_case_id": "TC015",
        "requirement": "Keyword detection and response",
        "expected_result": "AI should detect keywords in conversations and provide relevant information",
        "actual_result": "AI responds correctly to 80% of keywords",
        "status": "Pass",
        "comments": "Expand keyword list"
      },
      {
        "test_case_id": "TC016",
        "requirement": "Call summary generation",
        "expected_result": "AI should generate accurate summaries of calls",
        "actual_result": "Summaries are incomplete",
        "status": "Fail",
        "comments": "Improve summary generation model"
      },
      {
        "test_case_id": "TC017",
        "requirement": "Speech to text accuracy (English)",
        "expected_result": "AI should transcribe English calls with 98% accuracy",
        "actual_result": "Transcription accuracy is 96%",
        "status": "Pass",
        "comments": "Accuracy is acceptable, minor improvements needed"
      },
      {
        "test_case_id": "TC018",
        "requirement": "Call hold functionality",
        "expected_result": "System should handle call hold requests without disconnections",
        "actual_result": "Calls get disconnected occasionally during hold",
        "status": "Fail",
        "comments": "Check hold system stability"
      },
      {
        "test_case_id": "TC019",
        "requirement": "AI compliance with GDPR",
        "expected_result": "AI should anonymize sensitive customer information during call transcription",
        "actual_result": "Anonymization works as expected",
        "status": "Pass",
        "comments": "Compliance confirmed"
      },
      {
        "test_case_id": "TC020",
        "requirement": "Call scheduling",
        "expected_result": "Customers should be able to schedule callbacks",
        "actual_result": "Call scheduling works but with delays",
        "status": "Pass",
        "comments": "Optimize for better responsiveness"
      },
      {
        "test_case_id": "TC021",
        "requirement": "Call escalation process",
        "expected_result": "AI should escalate issues to a supervisor if required",
        "actual_result": "AI escalates without delays",
        "status": "Pass",
        "comments": "No issues"
      },
      {
        "test_case_id": "TC022",
        "requirement": "Load testing for peak hours",
        "expected_result": "System should handle peak call volume of 5000 calls",
        "actual_result": "System begins to slow down after 4000 calls",
        "status": "Fail",
        "comments": "System optimization required"
      }
    ]

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